FAQ
Do I need to create an account to make a purchase ?
No, you don’t have to have an account to place an order, you can order as a guest. However, having an account has many advantages. For example, it gives you a chance to edit or cancel your order within 30 minutes after you place your order. You can also login into your account any time and see the current status of your order in your order history. Signing up with an account is very easy and it takes less than a minute.
How are your prices lower than other Jewelers?
We operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our Pricing Policy for more information.
What is the lifetime warranty?
Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer’s defect. Please read our Return Policy for more detailed information.
How can I know that your company is real?
Rad Jewelry operates worldwide with local appearance in 3 countries; the France, Sweden, and Iran. Each of our offices are registered with the legal and commercial authorities in its country. We are a rooted company and we work continuously to expand our local offices to provide our customers with better services.
How can I personalize an item?
Our website gives you full control over any jewelry item that you would like to buy. We have a wide range of options for metals, gemstones, stone carats and other product features such as width, thickness, profile and surface (finish) depending on the design.
Who designs jewelry?
Rad Jewelry has a large team of in-house designers. Each design is created by dedicated Rad Jewelry designers.
How long does it takes to receive my order? Can you ship the same day?
Each product is customized and is produced based on customer’s choice of options. We don’t work with stocks and each product needs to go through the production process. We continuously work on improving the production time to make sure we can deliver our products as soon as possible. When you choose an item on our website, you will see an estimated date of delivery for that particular product. If you have an approaching event or special occasion, you can also choose from various handling and delivery options that will help you receive your product faster than the standard delivery time.
Do you have a physical store?
Yes we have physical store in Paris, Gothenburg and two ranch in Iran. For more information please visit this page
Do you send demo product. so that I can see before placering an order?
We do not offer any demo products but we do offer a very flexible Return Policy, so you don’t need to worry about placing an order and not liking it. Our Return Policy gives you a chance to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information. You can also contact us for more details
What happens if my ring doesn't fit?
Don’t worry if your ring doesn’t fit your finger because you can send your ring back for free resizing within the first 60 days following the receipt of your order. Please read our Return Policy for further information.
Can I buy gift box separately?
Our gift boxes are provided only with the purchase and cannot be sold separately.
How is the beneficial to buy from your online store?
Buying on our website is just like having a private jewelry store dedicated to yourself. It is very easy to browse any product and see it with the metal and gemstone combinations of your choice. The store is available to you 24/7 and you can access it at the comfort of your home, office, even at a cafe while you relax and chat with your friends.
Rad Jewelry online store offers you various payment methods as well as a customer oriented customer support team that will assist you with any of your queries. Moreover, you don’t need to do anything except for making your payment and waiting for the courier! Your product will be carefully produced only for you and delivered to your door. And all of this will be at very competitive prices as well as the highest quality standards. Spare a little time and browse our products to discover more benefits!
Why didn't I receive confirmation email for my order?
If you are expecting an order confirmation email but you haven’t received it please make sure that your payment has gone through and you have seen the order confirmation page on our website. If you are sure that the transaction was successful, check your spam folder to make sure the confirmation email was not blocked by your inbox. If you still can’t see it you can contact our customer support team for assistance. Don’t forget to add us in your safe email list, if you are using increased security settings for your inbox. You can contact our customer support team by visiting this page or send an email to : info@radjewelry.se
Do you save my credit card information after placering an order?
No, we don’t. Our website is 100% secure and your payment transaction is encrypted. We don’t store your credit card number or password. Please visit our Security Policy for further information.
How much do you charge for shipping?
Shipping is free when you place an order. Please read our Shipping Policy for further information.
Do you ship internationaly ?
RAD Jewelry stores are country-specific and the delivering the product to another country is not possible due to shipping arrangements and tax requirements. If you would like delivery to another country, you must place your order on that particular country’s store.
How is my order package ?
Your order will be sent along with its certificate, gift box and invoice in a securely packed box.
How do I track my order once it has been shipped?
Your tracking number will be emailed to you as soon as your item has been shipped out.
What if my package is lost?
All our packages are insured during transit. Please make sure that you will be available to accept your package at the time of delivery. Please read our Shipping Policy for further information.
Do you cover the shipping cost of returns ?
Shipping is free when you place an order. The cost of return shipping is not covered by Rad Jewelry and remains the customer’s responsibility.
How will I know if my order has been shipped?
You will receive an email with a tracking number once your package has been shipped out.
Can I change my address information ?
For your security, the shipping and billing address information cannot be changed after placing an order. Please make sure that you will be available to accept your package at the time of delivery. Please read our Shipping Policy for further information.
When will my credit appear on my account after refund?
It may take 4-5 business days or up to a week for your funds to appear back in your account, depending on your bank.
Is it possible to return a product if not satisfied?
We offer a very flexible Return Policy, so you don’t need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.
If the ring is not correct size, how can I resize it?
All you need to do is to fill in our online return form, submit it for resizing, print a copy of the form and send it to us along with your product. You can also request a free ring sizer in the meantime to make sure your new ring size will be correct. Please read our Return Policy for further information.
Should I send my ring along with the gift box and certificate for resizing?
No, please do not send any accessories or complementary items along with your ring when you return it for resizing or repair. We are unable to store any additional items received with the product, thus they will not be returned to you after the resizing or repair process.
Can I get my ring resize in local jeweler?
No, please do not get your product serviced at a 3rd party as it will void your warranty.
Can I get my item engraved?
Sure you can! You can either select an engraving while you place your order or you can return it to us to add an engraving after you receive your item. Please remember that adding an engraving while you place an order is free of charge but the engraving service afterwards is a paid service.
Can I exchange ,y product with another one?
You can exchange your product as long as it meets the return conditions. You can read our Return Policy for more information. Please remember that custom designs are not eligible for exchange or refund.
Credit Card
You can pay your order easily with your credit card. We are using stripe for this transaction. For your security we are not saving your credit card number,
Klarna
Klarna is the easiest payment for who lives in Sweden. With Klarna you can order now and pay with different methods such as pay later with no interest or divide it to monthly payment.
PayPal
PayPal is one of the famous payment around the world, If you do not want to write down your card number you can make your payment via PayPal.
